Mike Hart Lectures

Mike Hart Lectures: 2004-2005 [Semester 2]
BS2914 Quality Management and Customer Care
BS2914 Quality Management and Customer Care	Handbook
BS2914 Quality Management and Customer Care	Lecture 1
BS2914 Quality Management and Customer Care	Lecture 2
BS2914 Quality Management and Customer Care	Lecture 3
BS2914 Quality Management and Customer Care	Lecture 4
BS2914 Quality Management and Customer Care	Lecture 5
BS2914 Quality Management and Customer Care	Lecture 6
BS2914 Quality Management and Customer Care	Lecture 7
BS2914 Quality Management and Customer Care	Lecture 8
BS2914 Quality Management and Customer Care	Lecture 9
BS2914 Quality Management and Customer Care	Lecture 10
BS2914 Quality Management and Customer Care	Lecture 11
BS2914 Quality Management and Customer Care	Lecture 12

BS1035 Public Services Information Management
BS1035 Public Services Information Management	Handbook
BS1035 Public Services Information Management	Lecture 1
BS1035 Public Services Information Management	Lecture 2
BS1035 Public Services Information Management	Lecture 3
BS1035 Public Services Information Management	Lecture 4
BS1035 Public Services Information Management	Lecture 5
BS1035 Public Services Information Management	Lecture 6
BS1035 Public Services Information Management	Lecture 7
BS1035 Public Services Information Management	Lecture 8
BS1035 Public Services Information Management	Lecture 9
BS1035 Public Services Information Management	Lecture 10
BS1035 Public Services Information Management	Lecture 11
BS1035 Public Services Information Management	Lecture 12

BS2913 Qualitative Research Methods for Business
BS2913 Qualitative Research Methods for Business	Handbook

Qualrm_1 2004-05	Qualrm_2 2004-05	Qualrm_3 2004-05	Qualrm_4 2004-05	Qualrm_5 2004-05	Qualrm_6
Qualrm_7	Qualrm_8	Qualrm_9	Qualrm10	Qualrm11	Qualrm12

BS2914 Quality Management and Customer Care

BS1035 Public Services Information Management

BS2913 Qualitative Research Methods for Business