| MICROSTATS [Public domain version] |
| MICROSTATS Version 5.02 [ZIPped files for download] |
| Suggestions - Create a new folder on your PC (e.g. MS or MICROST) - Download the self-extracting ZIPped file into it (ms502_wv.exe) - Run this file to self-extract the files - From a DOS box (Run...Command [ENTER]) run the program with the batch-file Ms-run.bat - The manual is a Word file which can be printed out (msmanual.doc) |
| EZESTATS [ZIPped files] |
| EZESTATS- Download and installation instructions |
EZESTATS text files |
| You may wish to adjust the size of the DOS window and/or the fonts to view these files. [Right click on the border of the DOS Window and choose 'Properties'] |
| EZE_VIEW.EXE |
SERVQUAL |
| SERVCALC program to download |
| Link to Mike Hart's (papers, including SERVQUAL) to download |