Lectures: 2004-2005 [Semester 2]
| Mike Hart Lectures: 2004-2005 [Semester 2] | |
| BS2914 Quality Management and Customer Care | Handbook |
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| Lecture 1 | Lecture 2 | Lecture 3 | Lecture 4 | Lecture 5 | Lecture 6 | Lecture 7 | Lecture 8 | Lecture 9 | Lecture 10 | Lecture 11 | Lecture 12 |
| BS1035 Public Services Information Management | Handbook |
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| Lecture 1 | Lecture 2 | Lecture 3 | Lecture 4 | Lecture 5 | Lecture 6 | Lecture 7 | Lecture 8 | Lecture 9 | Lecture10 | Lecture 11 | Lecture 12 |
| BS2913 Qualitative Research Methods for Business | Handbook |
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| Lecture 1 | Lecture 2 | Lecture 3 | Lecture 4 | Lecture 5 | Lecture 6 | Lecture 7 | Lecture 8 | Lecture 9 | Lecture 10 | Lecture 11 | Lecture 12 |