LOW

^{Hart,M.C. (1992) 'Low technology', British Journal of Health Care Computing, 9(8): 19-22.}

REDUCE

^{Hart,M.C. (1995a) Reducing Outpatient Clinic Waiting Times: Some Quality Assurance Issues,  Leicester, Leicester Business School Occasional Paper No. 23, De Montfort University, Leicester}

IMPROVE

^{Hart,M.C. (1995b) 'Improving Outpatient Clinic waiting times - methodological and substantive issues', International Journal of Health Care Quality Assurance, 8(6): 14-22.}

ECOL

^{Hart,M.C. (1995c) 'An "ecological" approach to Total Quality Management- a case study from NHS outpatient clinics', in Kanji,G. (ed), Total Quality Management, London, Chapman and Hall.}

MON

^{Hart,M.C. (1995d) 'Monitoring Quality in the British Health Service - A case study and a theoretical critique', Paper read to  23rd International Congress of Administrative Sciences, Dubai, United Arab Emirates (1-5 July)}

MEAS

^{Hart,M.C. (1995e) 'Measuring Perceptions of Quality of Public Services',  Paper read to European Group of Public Administration Conference, Erasmus University, Rotterdam, September.}

HC95

^{Hart,M.C. and Dyson,S (1995) 'Implementing monitoring systems for outpatient clinics:the contribution from IT', in Richards,B.(ed) Current Perspectives in Healthcare Computing 1995, Weybridge, BJHC}

HC96

^{Hart,M.C. (1996a) 'Measuring Perceptions of Quality in NHS Clinics using the SERVQUAL Methodology', in Richards,B.(ed), Healthcare Computing 1996, Weybridge, BJHC.}

MAG

^{Hart,M.C. (1996b) 'Improving the discrimination of SERVQUAL by using magnitude scaling', in Kanji,G.K. (ed), Total Quality Management in Action, London, Chapman and Hall.}

WREX

^{Hart,M.C. (1996c) 'Improving the Quality of NHS Outpatient Clinics - the Applications and Misapplications of TQM',  International Journal of Health Care Quality Assurance, 9(2): 20-27.}

AUST

^{Hart, M.C. (1996d) 'Improving the quality of Outpatient Services in NHS Hospitals - some policy considerations', International Journal of Health Care Quality Assurance, 9(7): 28-38.}

INCORP

^{Hart,M.C. (1996e) ‘Incorporating Outpatient Perceptions into Definitions of Quality’, Journal of Advanced Nursing, 24: 1234-1240.}

FINLAND

^{Vartiainen,P. and Hart.M. (1996), ‘Outpatient Satisfaction in the UK and Finland- a comparative study utilising the SERVQUAL methodology’,  Paper read to the International Nursing and Midwifery Conference, Heriot-Watt University, Edinburgh, 10-12 April.}

EXP

^{Hart.M.C. (1997), ‘Experiencing Quality - the Patient’s Perspective’  Paper read to 2nd World Congress for Total Quality Management, Sheffield Hallam University, 30 June-2nd July.}

QPS

^{Hart,M.C. (1999) 'The Quantification of Patient Satisfaction', in Davies,H.T.O.,Tavakoli,M.,Malek,M. and Neilson,A.(eds), Managing Quality:Strategic Issues in Health care Management, Aldershot, Ashgate.}

HSL

^{Hart,M.C. and Haslam, P. (2002) ‘How Business Students Learn'
Paper read to Bristol Business School Teaching and Learning Conference, Bristol Business School, 24-25th September.}

DCOP

^{Haslam,P. and Hart,M.C. (2002) ‘Developing a Community of Practice in Local Authority Information Workers'
Paper read to Bristol Business School Teaching and Learning Conference, Bristol Business School, 24-25th September.}

RECO

^{Hart, M.C.. and Haslam, P. (2002) ‘The reconfiguration of the higher education experience and its implications for work based learning [WBL]'
Paper read to European Conference on e-Learning (ECEL2002), Brunel University, 4th-5th November.
Published in:
MCIL(2002),European Conference on e-Learning [pp. 85-93] MCIL. Reading [ISBN:0-9540488-8-1]}

BHMS

^{Haslam, P. and Hart, M. C. (2002) ‘Building a hybrid model of support for a new community of practice in the public sector'
Paper read to European Conference on e-Learning (ECEL2002),
Brunel University, 4th-5th November.
Published in:
MCIL(2002),European Conference on e-Learning [pp. 105-114] MCIL. Reading [ISBN:0-9540488-8-1]}

DNCP

^{Haslam, P. ,Hart, M. C. and Hart, M. (2002) ‘Developing new communities of practice in local authorities in the UK: a case study of para-information professionals'
Paper read to International Conference on Information and Communication Technologies in Education (ICTE 2002), Badajoz (Spain), 13th-16th November.
Published in:
A.Méndez Vilas, J.A.Mesa Gonzáles and I.Solo de Zaldívar Maldonado(2002)
Educational Technology - International Conference on ICT's in Education
[Vol 1, pp. 464-68]
(Badajoz, Junta de Extremadura, Consejería de Educación, Ciencia y Tecnología)
ISBN:Colleccíon: 84-95251-76-0 ISBN:Tomo:1-84-95251-77-9}

VLE

^{Hart, M. C. (2002) ‘The role of Virtual Learning Environments in Delivering Mass Higher Education in the UK'
Paper read to International Conference on Information and Communication Technologies in Education (ICTE 2002), Badajoz (Spain), 13th-16th November.
Published in:
A.Méndez Vilas, J.A.Mesa Gonzáles and I.Solo de Zaldívar Maldonado(2002)
Educational Technology - International Conference on ICT's in Education
[Vol 1, pp. 1741-45]
(Badajoz, Junta de Extremadura, Consejería de Educación, Ciencia y Tecnología)
ISBN:Colleccíon: 84-95251-76-0 ISBN:Tomo:1-84-95251-77-9}

UQM

^{Hart, M. C. and Friesner. T. (2003) ‘The utilisation of qualitative methodologies in Work Based Learning [WBL]'
Paper read to European Conference on Research Methods [ECRM2003],
Reading University, UK, 20-21st March.}

IFIT

^{Hart, M. C. and Friesner. T. (2003)'"I found it on the web"-some reflections on e-learning, plagiarism and poor academic practice'
Paper read to European Conference on E-Learning [ECEL2003],
Glasgow Caledonian University, 6th-7th November.}

CHIN

^{Friesner, T. and Hart, M.C. (2003)'Free e-learning for the Greater China Region: a cultural analysis of the Marketing Teacher experience.'
Paper read to European Conference on E-Learning [ECEL2003],
Glasgow Caledonian University, 6th-7th November.}