Using AntiVir® in a network
(Information for administrators)
Document copyright ©
1999-2001 by
H+BEDV Datentechnik GmbH, Tettnang,
Germany
Last changes: 24-10-2001
Revision 1.05.00
Contents
1.
Introduction
1.1
Setup
1.2
The update wizard
1.3
Specially for Windows NT/2000/XP: the update service
2.
Setup for Windows (initial installation)
2.1
Command line parameters of Setup
2.2
The file SETUP.INF (autom. update installation)
2.3
The commands in SETUP.INF
3.
The Intranet update wizard
3.1
General
3.2
Configuration of clients
3.3
The control files
3.3.1
The file SETUP.VER
3.3.2
The file SETUP.FU1
3.3.3
The file SETUP.FU2
3.3.4
The file SETUP.ADM
3.4
Tree structure of the update wizard (Windows 95 and greater)
3.5
Installation of updates
3.6
Advice on problems
1. Introduction
Installing a software program on all
the computers in a large-scale corporate network generally involves a good
deal of work for the responsible IT department, and anti-virus software
is no exception. Moreover, new computer viruses are being programmed and
circulated all the time: to date (July 1999), there are approx. 4000 viruses
known to us, and several hundred more are added to the list every month
as the upward trend continues. This means that anti-virus software also
has to be updated and supplied with the latest virus definitions on a continuous
basis. To prevent these installation procedures from becoming a never-ending
task for the network system administrator (i.e. you), your Antivir package
offers you a number of special features for initial and update installations.
1.1 Setup
To install new software, update existing
software or install "over" an old program, Setup.
Setup can perform the installation of AntiVir on your Windows 9x/Me or
Windows NT/2000/XP systems either with a user prompt or fully automatically
in batch mode. Setup can also be started from a script via special parameters,
in which case it takes all the necessary data from a control file (SETUP.INF).
This method can be used to install AntiVir automatically in a network.
In principle, it can also be used to install updates, although the procedure
is more complex in network situations. Please test the automatic installation
routine first before letting it loose on your company network.
1.2
The update wizard
In order to supply the workstation computer
in a network with updates, we have developed the so-called Intranet
update wizard (AVWUPD32.EXE). Once correctly configured, this program
keeps your workstation automatically supplied with the latest updates
of AntiVir. The wizard is already entered in the RUN key of the Windows
registry during installation and carries out a basic check every time you
log into the system to find out whether there is any new software in a
chosen directory on a chosen server. If so, this is then installed. For
this purpose, the update wizard requires a certain number of preconditions
which are discussed in detail in this document. The update wizard is only
available for Windows 9x/Me and Windows NT/2000/XP.
1.3
Specially for Windows NT/2000/XP: the update service
Windows NT/2000/XP offers the user and
system administrator far more possibilities in terms of rights than Windows
95 or Windows 98, for example. Without the appropriate rights, a user cannot
use any services or enter any values in the Windows registry. As a result,
the update wizard, which is operated in the context of the currently registered
user, does not have these rights either. In order to get round this problem,
we have developed the so-called update service (AVWUPSRV.EXE). This service
is automatically installed with administrator rights when AntiVir is first
installed, and assumes in all subsequent installations or updates all those
tasks for which administrator rights are required. In other words, the
update
wizard or Setup transfer
certain commands to the update service which then executes them with its
administrator rights. This communication is encoded and protected for security
reasons. The update service is only required under Windows NT, Windows
2000 and Windows XP and is only installed in this program.
2. Setup
for Windows (installation)
From version 1.01 onwards, the Setup
program of AntiVir/Win is equipped with script capability. This means that
it can generate a control file which it then uses for the installation
routine. The advantage of this is that it saves the user from having to
make decisions during installation. It also facilitates the distribution
of AntiVir/Win via the login script of a server or via SMS.
For this purpose, generate a text
file with the name SETUP.INF (you will
find an example in the \DISK_1\ADMIN directory of the relevant program
package on the CD-ROM). In this file, you can enter all the settings you
would normally enter yourself via dialog boxes in the Setup program.
To start the Setup program with this
control file, you need to load Setup with the parameter /INF
or incorporate it in your login script as follows:
SETUP /INFC:\AVWIN/DISK_1/ADMIN/SETUP.INF
In AVWin/31, you can alternatively copy
the file SETUP.INF to the same directory as the Setup program. Setup for
AVWin/31 first evaluates the parameter /INF; if it finds nothing here,
it then searches the start directory of the program for the file SETUP.INF.
The reason for this peculiarity of
Setup for AVWin/31 is as follows:
if you incorporate the Setup program
in the login script of Novell, for example, you may not be able to start
the Setup program on logging in as you have not yet reached the DOS level.
With the program PATCHINI.EXE (directory
\DISK_1\ADMIN), you can insert the command "load=c:\avwin\setup.exe" in
the "[Windows]" section of the file WIN.INI.
PatchINI /A c:\windows\win.ini
[Windows] load=c:\avwin\disk_1\setup.exe
Since Windows cannot evaluate any command
lines via this mechanism, the Setup program has to have another way of
detecting whether you wish to use a script.
Next time you start Windows 3.1x,
the program SETUP.EXE will now be loaded, the script processed and AVWin/31
installed. The script of the 3.1 version allows you to start an application
after successful installation, e.g. in order to delete the command "load=..."
again:
PatchINI /D c:\windows\win.ini
[Windows] load=c:\avwin\disk_1\setup.exe
2.1
Command line parameters of Setup
/INF<Script filename>
The Setup programm is started
with the specified command script. In this case, Setup does not display
any dialog boxes, but takes all the required parameters from this file
instead. Please note that, under Windows 3.1, you must copy the file SETUP.INF
to the same directory as the Setup program. Example:
SETUP /INFC:\AVWIN/DISK_1/ADMIN/SETUP.INF
/NOSYSFILES
If you select this parameter,
the system files MSVCRT.DLL and MSVC40.DLL will never be replaced on your
system. This can be useful if an older version of these files happens to
be indispensable to other programs on the target computer. For example:
SETUP.EXE /NOSYSFILES
2.2 The file SETUP.INF
The file SETUP.INF is a control file
which allows the installation of AntiVir to take place automatically via
a script. This means that it is possible, with a few brief commands, to
read out the normally manual entries regarding target directory, etc. from
this script. For this purpose, the Setup program must be started with the
parameter /INF<Filename>, whereby "<Filename>" stands for the fully
qualified name of the script file.
Example:
SETUP /INFe:\disks\setup.inf
2.3 The commands
in SETUP.INF
The following possible commands are
supported:
ReadmeNew=1/0
This allows the user to
view the file README.NEW containing the latest information. 1 = display
file, 0 = do not display file. The default value is 1. Example:
ReadmeNew=1
Scan=1/0
This parameter enables you
to activate or deactivate the virus scan on all local disks before the
actual setup routine. 1 = Activate, 0 = Deactivate. The default value is
1. Example:
Scan=0
CancelScanAllowed=1/0
This parameter can be used
to prevent the scan activated with Scan=1 from being cancelled by the user.
0 = Cancelling not allowed, 1 = Cancelling allowed. The default value is
1. Example:
CancelScanAllowed=0
SourcePathDisk1=<Sourcepath>\DISK_1
This parameter defines the
source path of the directory for the 1st floppy disk (DISK_1). This path
entry MUST end in "DISK_1", All other disk images must have the same name
as DISK_1, but ending in the number of the relevant disk. The simplest
solution is to copy all disk directories from the relevant product directory
on the CD-ROM. This parameter
must be included! Example:
SourcePathDisk1=\\SERVERNAME\Vol\INST\AVWINNT\DISK_1
DestinationPath=<DestinationPath>
This must be used to enter
the target path on the target computer. This parameter must be entered
in the script! Example:
DestinationPath=C:\Programme\AVWinNT
OnlyNewFiles=1/0
This parameter specifies
whether or not only new files are to be installed. This is useful when
installing over an existing AntiVir. When this function is activated (1),
the following rule applies: if an older version of a file exists on the
local computer , it will be overwritten. If the same or a more recent version
of this file exists on the local computer, it will not be reinstalled.
When this function is deactivated (i.e. parameter set to 0), the user is
asked how to proceed if the file to be copied already exists on the hard
disk and version information is already available. The default value is
1. Example:
OnlyNewFiles=1
AVGroup=1/0
This allows you to specify
whether or not Setup is to create an AntiVir/NT program group. 1 = Generate
program group, 0 = Do not generate program group. The default value is
1. Example:
AVGroup=1
OverwriteLog=1/0
This parameter specifies
whether Setup is to overwrite an existing installation logfile SETUP.LOG
or append it to the existing file. 0 = Append, 1 = Generate new logfile.
The default value is 1. Example:
OverwriteLog=1
ShellExtension=1/0
The shell extension of AntiVir/NT
is logged on in the registry and allows you to scan a file or folder for
viruses in the Explorer using the right mouse key. This extension is only
operational from Windows 95 and ab Windows NT 4.0 onwards! 0 = Do
not log on, 1 = Log on. The default value is 1. Example:
ShellExtension=1
Guard=1/0
This parameter enables you
to specify whether or not Setup is to install the resident virus shield
AVGuard. If the shield already exists and you specify "do not install"
here, it will be uninstalled. 0 = Do not install AVGuard, 1 = Install AVGuard.
The current default value is 0 for Windows NT and 1 for Windows 9x. Example:
Guard=0
UpdateWizard=1/0
The update
wizard is required for the automatic installation of updates. With
this parameter, you can specify whether or not you wish to install the
wizard. 0 = Do not install, 1 = Install. The default value is 1.
Example:
UpdateWizard=1
CancelCopyAllowed=1/0
This enables you to specify
whether the user at the local PC should be able to cancel the installation
routine or whether the whole thing should take place automatically. 0 =
Do not allow cancellation by user, 1 = Allow cancellation. The default
value is 1. Example:
CancelCopyAllowed=0
CopyKeyFile=1/0
With this parameter, you
can specify whether or not a licence file is to be transferred during installation.
This parameter only applies in conjunction with "KeyFilePath". 0 = Do not
transfer licence file, 1 = Transfer licence file. The default value is
1. Example:
CopyKeyFile=0
KeyFilePath=<Keyfilepath>
This allows you to specify
the location of the licence file to be copied. This should normally be
a directory on the server. By default, the path of the directory "A:\"
is assumed. Example:
KeyFilePath=\\SERVERNAME\Vol\INST\AVWINNT\LICENSE\
DesktopIcon=1/0
This enables you to specify
whether or not Setup is to create an icon on the desktop. This icon represents
a link to the AntiVir program file. This function is only operational under
Windows 95 and higher, and from Windows NT 4.0 onwards. 0 = Do not create
link 1 = Create link. The default value is 1. Example:
DesktopIcon=1
NameOfDesktopIcon=<Iconname>
This parameter states the
name of the icon to be created on the desktop. This parameter is only permitted
in conjunction with "DesktopIcon". The following characters may not be
included in the name: \ / : * ? " < > | . This function is only operational
under Windows 95 and higher and from Windows NT 4.0 onwards. By default,
the name "AntiVir NT" is used under NT and "AntiVir 9x" under Windows 9x.
If you change this default setting, Unsetup will be unable to find this
icon and it will remain on the desktop once you have uninstalled the program.
Example:
NameOfDesktopIcon=AntiVir
NT
ShowReadMe=1/0
This enables you to specify
whether or not the file README is to be displayed during installation.
0 = Do not display, 1 = Display README. The default value is 1. Example:
ShowReadMe=0
ExeName1=<Dateiname>
This parameter enables you
to specify the name of an executable file to be executed after successful
installation. You can copy a ready-made configuration file of AVWin here,
for example, or even make changes to the INI file with PATCHINI.EXE. By
default, no file is executed. Example:
ExeName1=c:\winnt40\system32\command.com
/c copy c:\avwinnt.ini c:\avwinnt
RestartWindows=1/0
This parameter enables you
to specify whether or not the local computer is to be restarted automatically
after installation (if necessary). 0 = Do not restart automatically, 1
= Reboot automatically. The default value is 1. Example:
RestartWindows=0
IniFile=<IniFileName>
Here you can enter the fully
qualified path to a predefined INI file to be automatically transferred
during installation. This allows the administrator to create a configuration
locally and then transfer it to his users' computers, for example. By default,
the search for an INI file is omitted. Example:
IniFile=\\SERVERNAME\DATEN\AVWINNT\AVWINNT.INI
KeepOldSettings=1/0
With this parameter, you
can retain the configuration of an existing installation in terms of the
components to be installed. In other words, if you have entered '0' here,
the old components are retained, particularly in relation to AVGuard. If
you have entered a '1', only the instructions in SETUP.INF are executed
regardless of the components or programs already installed. 1 = Retain
old components, 0 = Install according to SETUP.INF only. The default setting
is 1. Example:
KeepOldSettings=0
AddAVE32ToAutoExec=1/0
(Under Windows 9x only)
With this parameter, the command line scanner AVE32 is entered in the AUTOEXEC.BAT,
so that the hard disk is scanned once for viruses each time you start the
computer. 1 = Enter AVE32, 0 = Do not enter AVE32. The default value is
0. Example:
AddAVE32ToAutoexec=1
FileManager=1/0
(Under Windows 9x only)
With this parameter, you can enter AntiVir in the menu of the File Manager.
1 = Enter, 0 = Do not enter. The default value is 1. Example
FileManager=1
3.
The Intranet update wizard (autom. update installation)
3.1 General
The AntiVir Intranet update wizard (or
wizard for short) serves to distribute new versions of your AntiVir software
or updates of the virus definition file fully automatically to the individual
computers. For this purpose, the new wizard uses a directory
tree basically corresponding to that on the CD-ROM (see the recommended
tree structure below). All the administrator then has to do is to copy
the new software - once it has been correctly configured - to a suitable
directory tree on a chosen server. You can get the enclosed batch program
MKTREE.BAT to create this tree structure for you if required. The wizard
is normally already installed by Setup on the individual workstation computers:
all you have to do is configure it.
Thereafter, it will check every n days - depending on the setting - whether
there is any new software on the specified server. This means that it works
on the so-called "pull" principle, i.e. it "pulls" its new software from
the server. This process is managed by certain control files, notably the
file SETUP.VER, which is supplied by
H+BEDV with all new software. In the case of simple updates of the virus
definition file, this function is also performed by other control files,
e.g. the file SETUP.FU2. In order to
make permanent general settings, the administrator also has the possibility
of incorporating another control file, the file SETUP.ADM.
This (text) file must be created by the administrator himself, however.
The Intranet update wizard has been
fully revised in version 1.11 of AntiVir/Win and is now equipped with script
capability. This means that you can make various settings in a control
file which are then processed by the wizard. The binary SETUP.DAT previously
used has now been replaced by the text-based control file SETUP.VER.
Besides the version information of the files, this also contains the installation
instructions for the wizard and for the resident virus shield AVGuard.
Please note that the wizard needs to have been installed with Setup for
this purpose (this takes place automatically on the default setting anyway).
Another new feature is the fact that the Wizard is no longer started by
the main program AVWINxx.EXE, but via the RUN key of the Windows registry:
(HKEY_LOCAC_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\AVWUpd32)
This means that the wizard is started
briefly every time a user logs in, and checks, depending on the chosen
settings,
whether a version comparison needs to be performed. Unfortunately, we were
compelled to install the new Wizard in two stages. This means that, when
the (old) wizard is first called, it only copies and installs the files
of the new one and, if applicable, the files of the update service. After
a restart, the new functions are available and the next wizard operation
uses the new control file SETUP.VER.
This next operation can be delayed by several days, however, depending
on the chosen update interval. In order to force the wizard to start immediately,
you should delete the file DATETIME.INI from the start directory of AntiVir,
e.g. via a DELETE command in the login script. This tells the update wizard
that an update has not yet been performed and should be initiated immediately.
The command in the file DATETIME.INI is automatically re-entered and updated
by the wizard.
3.2 Configuration
of clients
By default, the update wizard is automatically
installed on the workstation computer with the software. It requires further
configuration in order to become active, however.
In order to use the wizard, you must
configure it first for each client. To do this, start AntiVir and select
the register card "Intranet Update" under "Options".
Activate the wizard here by specifying
how frequently it is to search for new files. We recommend an interval
of between one and seven days, depending on the relevant FUP level. For
the actual comparison, only the appropriate control files are loaded from
the server (unless an update has to be performed). These range from 0.5
(SETUP.FU3) to 14KB (SETUP.VER) in size, and do not therefore burden the
network unnecessarily.
In the next field, you should specify
the path to the update directory \DISK_1 on the server, e.g. \\SERVSERNAME\VOLUME\UPDATES\AVWINNT\DISK_1.
Please note that different path entries are required (logically enough!)
for different operating systems.
In the next field, you can enter
the path to a directory on the server via which the new licence files are
to be distributed. In other words, if the update wizard finds a new licence
file (internal creation date) in the specified directory, it will automatically
be installed first and used for the subsequent update routine. This method
thus provides an easy way of changing the FUP level.
Now click on OK and close AntiVir.
At the next system start, the wizard will automatically check the target
directory for new software and will then install it if appropriate. Please
make sure that the environment TEMP (or TMP) refers to a valid local directory
with sufficient free capacity. Alternatively, you can also transfer a predefined
INI file to each workstation as part of the installation process.
3.3 The control files
The update wizard uses up to 5 different
control files altogether, which are processed successively in order of
priority. Please note that normal users should only have read access to
these files and paths.
3.3.1 The file SETUP.VER
This file is for initial installation
and full updates and is interpreted by Setup and the update wizard of all
licence levels (FUP categories). It is a general control file for installation
from CDs or Internet downloads and must not be modified. SETUP.VER
is produced automatically by H+BEDV and is always included in the program
or update package. This file is intended for the initial installation of
AntiVir as well as the installation of normal updates and any intermediate
updates.
3.3.2 The file SETUP.FU1
This file is used for special updates
in the context of Fast Update Plan 1. The only other file supplied with
this is ANTIVIR.VDF. This file must
not be modified, and is always
supplied automatically with the updates.
2.3.3 The file SETUP.FU2
This file is used in the context of
Fast Update Plan 2. The only other file supplied with this is ANTIVIR.VDF.
This file must not be modified, and is always supplied automatically
with the updates.
3.3.4 The file SETUP.ADM
SETUP.ADM (ADM stands for administrator)
is a supplementary control file containing customised data. This file can
be generated by the administrator and has top priority. The parameters
it contains overwrite the values of the SETUP.VER
or the SETUP.FUx files. The following options are available:
INSTALLGUARD=TRUE
This determines whether
or not the AVGuard of the relevant application is to be installed. TRUE
= Install, FALSE = Do not install. This causes the settings of the file
SETUP.VER to be overwritten.
INSTALLWIZARD=TRUE
This parameter specifies
whether the update wizard is to be installed. The default value is TRUE.
You should always leave this setting on TRUE, otherwise you will no longer
be able to perform automatic updates.TRUE = Install, FALSE = Do not install.
This causes the settings of the file SETUP.VER to be overwritten.
KEEPOLDSETTINGS=TRUE
This parameter determines
whether the update wizard is to retain the previously installed parts of
the program on the target computer or whether the program should proceed
according to the presettings of SETUP.VER/SETUP.ADM. In other words, if
TRUE is selected here and the Guard is not already installed on the target
computer, it will still not be installed if the relevant parameter INSTALLGUARD
is also set to TRUE (default setting) in SETUP.ADM. If FALSE is selected,
the settings on the target computer are ignored and only the settings in
SETUP.ADM are used. The Guard may also be uninstalled if appropriate.
KEYFILEPATH=\\SERVERNAME\DATA\KEYFILE
This parameter (optional)
specifies the basic directory for new licence files on the server.
INIFILE=\\SERVERNAME\DATA\AVWINNT\ADMIN\AVWINNT.INI
This parameter specifies
a new INI file to be transferred containing the applicable settings for
AntiVir. (Optional)
COPYSYSTEMFILES=TRUE
If you set this value to
FALSE, the system files MSVCRT.DLL and MSVC40.DLL will never be replaced
by the files supplied on the CD-ROM. This can be useful if you are using
software for which the Dll's contained in the system are indispensable.
In most cases, AntiVir should still work with the old Dll's.
FORCEUPDATE=FALSE
This is the absolute "mega-parameter"
of SETUP.ADM. If you set this value to TRUE, the Intranet update wizard
will update your software after every version comparison and without exception!!
FORCEUPDATE has a higher priority than all other parameters, and should
therefore be used with the utmost care!
3.4
Tree structure of the update wizard
The following tree structure should
be created in order to set up the update wizard. It shows you where the
individual control files need to be in order for an automatic installation
or automatic update to be performed successfully. In addition to this file,
you will find a batch file in the ADMIN directory called MKTREE.BAT which
you can use to generate the tree structure for you automatically.
Server
|
+-- ANTIVIR --+--
AVWINNT -----+-- DISK_1\SETUP.VER
|
|
+-- DISK_2
|
|
+-- DISK_3
|
|
+-- DISK_4
|
|
+-- ADMIN\SETUP.ADM
|
|
ADMIN\SETUP.INF
|
|
ADMIN\AVWINNT.INI
|
|
|
+-- AVWIN9X -----+-- DISK_1\SETUP.VER
|
|
+-- DISK_2
|
|
+-- DISK_3
|
|
+-- DISK_4
|
|
+-- ADMIN\SETUP.ADM
|
|
ADMIN\SETUP.INF
|
|
ADMIN\AVWIN9X.INI
|
|
|
+-- AVUPDATE ----+-- FUP_1\SETUP.FU1
|
|
| \ANTIVIR.VDF
|
|
+-- FUP_2\SETUP.FU2
|
|
| \ANTIVIR.VDF
|
|
|
+-- KEYFILE -----+-- LICENSE\HBEDV.KEY
*)
|
+-- FUP_1\HBEDV.KEY
*)
|
+-- FUP_2\HBEDV.KEY
*)
:
*) This path may also be located
elsewhere - specify in SETUP.ADM (control file for
Intranet
update wizard with highest priority) or SETUP.INF (control file for Setup)
3.5 Installation
of updates
All the preparations are now complete
and you have received new software on CD-ROM or disk from H+BEDV or you've
downloaded the latest version from the Internet. What do you do next?
It's as simple as this: First check
which FUP type the received update is for. Software on CD-ROM is always
for FUP type 0, i.e. a fully registered version. Now also check which clients
need to be updated: Windows 9x/Me, Windows NT/2000/XP or perhaps both?
Let's assume you have received a
new CD from us and use AntiVir in a mixed environment including some Windows
9x clients and some Windows NT workstations. Now simply copy the entire
product directory (\EN\PRODUCTS\WIN9X\SETUP\) of AntiVir/9x including all
subdirectories from the CD-ROM to the appropriate directory ANTIVIR\AVWIN9x\
on the update server. It is recommended to delete all old files on the
server before copying the new ones to avoid a mixture of old and new installation
files. Then copy the entire product directory of AntiVir/NT (\EN\PRODUCTS\WINNT\WORKSTAT\SETUP\)
including all subdirectories from the CD-ROM to the directory ANTIVIR\AVWINNT\
on the server. That's all there is to it! The updates will now be installed
automatically without further intervention by the update wizard after the
next version comparison.
If you have received an update of
the virus definition file ANTIVIR.VDF as part of an FUP-II update, simply
copy the following files from the disk or from the relevant ZIP file to
the target directory ANTIVIR\AVUPDATE\FUP_2 on the server:
SETUP.FU2
ANTIVIR.VDF
Once again, the Wizard will update the
software automatically, provided a corresponding FUSE6/wi licence file
is available on the Clients.
You can proceed in the same way with
special
updates in the context of FUSE 6 (= FUP1) or FUSE 6/wi (=FUP2). All you
need to do in each case is to copy the latest virus definition file and
the corresponding control file SETUP.FUx to the relevant directory!
Important note:
From AntiVir Version 6 we've changed
the names of our update contracts. The old "Fast-Update Plan 1" (FUP1)
now corresponds to the new "Fast-Update Service 6" (FUSE 6). The old "Fast-Update
Plan 2" and "Fast-Update-Plan 3" have been combined to the new "Fast-Update
Service 6/wi" (FUSE 6/wi). However, the directory structure on your update
server has not been affected. This means that FUSE 6 updates will be expected
in the directory \AVUPDATE\FUP1, and updates of FUSE 6/wi will be expected
in the directory \AVUPDATE\FUP2. Your old contracts and license key files
are still valid.
3.6 Advice on
problems
-
Before the update, the wizard carries
out a plausibility check on the licence file, search engine and virus definition
file to make sure they are not likely to mess up the installation routines
accidentally. If these 3 parts are not mutually compatible, the update
will not be performed.
-
If you have any problems, you should
take a look at the generated logfile AVWUPD32.LOG, which you will find
in the AntiVir installation directory (normally C:\Programs\AVWinXX) on
the workstation computer. This contains more detailed information on the
actions performed and the problems encountered. Please send us this
file when requesting support.
-
Check the update path of the clients:
for the software, this should always point to the directory DISK_1 of the
relevant product, or to the directory containing the corresponding SETUP.VER
file. The update path for the licence file must point to the directory
containing the new licence file HBEDV.KEY.
-
Make sure the file structure on the
update server is correct. If necessary, you can let the batch file MKTREE.BAT
create this structure for you. erstellen.
-
Make sure you always copy the new software
to the right directory on the update server. The easiest way is to remember
that updates with a SETUP.FU1 belong in the directory FUP_1 and updates
with a SETUP.FU2 in the directory FUP_2. Software on CD-ROM is always FUP0
and belongs in the product directory.
-
With Windows XP, there's a somehow strange
behaviour restoring network connections. If local user name and remote
user name are different, XP refuses to restore the network connection automatically
as Windows NT or Windows 2000 do. This may cause the Update-Wizard to fail
since the network connection is not available system startup. We are working
on a solution to this problem. In case of questions about restoring network
drives please contact the vendor of your operating system.
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