Document Title

Mike Hart
Published Papers and Conference Presentations

   Health Service Quality

LOW
^{Hart,M.C.
(1992) 'Low technology', British Journal
of Health Care Computing, 9(8):
19-22.}

REDUCE
^{Hart,M.C.
(1995a) Reducing Outpatient Clinic
Waiting Times: Some Quality Assurance Issues, Leicester, Leicester Business School Occasional Paper No. 23, De Montfort
University, Leicester}

IMPROVE
^{Hart,M.C.
(1995b) 'Improving Outpatient Clinic waiting times - methodological and
substantive issues', International
Journal of Health Care Quality Assurance, 8(6): 14-22.}

ECOL
^{Hart,M.C.
(1995c) 'An "ecological" approach to Total Quality Management- a case
study from NHS outpatient clinics', in Kanji,G. (ed), Total Quality Management, London, Chapman and Hall.}

MON
^{Hart,M.C.
(1995d) 'Monitoring Quality in the British Health Service - A case study and a
theoretical critique', Paper read to 23rd International Congress of
Administrative Sciences, Dubai, United Arab Emirates (1-5 July)}

MEAS
^{Hart,M.C.
(1995e) 'Measuring Perceptions of Quality of Public Services', Paper read to European Group of Public Administration Conference, Erasmus University,
Rotterdam, September.}

HC95
^{Hart,M.C.
and Dyson,S (1995) 'Implementing monitoring systems for outpatient clinics:the
contribution from IT', in Richards,B.(ed) Current
Perspectives in Healthcare Computing 1995, Weybridge, BJHC}

HC96
^{Hart,M.C.
(1996a) 'Measuring Perceptions of Quality in NHS Clinics using the SERVQUAL Methodology', in
Richards,B.(ed), Healthcare Computing
1996, Weybridge, BJHC.}

MAG
^{Hart,M.C.
(1996b) 'Improving the discrimination of SERVQUAL
by using magnitude scaling', in Kanji,G.K. (ed), Total Quality Management in Action, London, Chapman and Hall.}

WREX
^{Hart,M.C.
(1996c) 'Improving the Quality of NHS Outpatient Clinics - the Applications and
Misapplications of TQM', International Journal of Health Care Quality
Assurance, 9(2): 20-27.}

AUST
^{Hart,
M.C. (1996d) 'Improving the quality of Outpatient Services in NHS Hospitals -
some policy considerations',
International Journal of Health Care Quality Assurance, 9(7): 28-38.}

INCORP
^{Hart,M.C.
(1996e) ‘Incorporating Outpatient Perceptions into Definitions of Quality’, Journal of Advanced Nursing, 24: 1234-1240.}

FINLAND
^{Vartiainen,P.
and Hart.M. (1996), ‘Outpatient Satisfaction in the UK and Finland- a
comparative study utilising the SERVQUAL
methodology’, Paper read to the International Nursing and Midwifery
Conference, Heriot-Watt University, Edinburgh, 10-12 April.}

EXP
^{Hart.M.C.
(1997), ‘Experiencing Quality - the Patient’s Perspective’ Paper read to 2nd World Congress for Total Quality Management, Sheffield Hallam
University, 30 June-2nd July.}

QPS
^{Hart,M.C.
(1999) 'The Quantification of Patient Satisfaction', in Davies,H.T.O.,Tavakoli,M.,Malek,M. and Neilson,A.(eds), Managing Quality:Strategic Issues in Health care Management, Aldershot, Ashgate.}

A Power Point exposition of some of the data and themes from
Quality Improvement in NHS Outpatient Clinics
can be consulted here.

   Social Science

   Computing and Statistics

LOW	^{Hart,M.C. (1992) 'Low technology', British Journal of Health Care Computing, 9(8): 19-22.}
REDUCE	^{Hart,M.C. (1995a) Reducing Outpatient Clinic Waiting Times: Some Quality Assurance Issues, Leicester, Leicester Business School Occasional Paper No. 23, De Montfort University, Leicester}
IMPROVE	^{Hart,M.C. (1995b) 'Improving Outpatient Clinic waiting times - methodological and substantive issues', International Journal of Health Care Quality Assurance, 8(6): 14-22.}
ECOL	^{Hart,M.C. (1995c) 'An "ecological" approach to Total Quality Management- a case study from NHS outpatient clinics', in Kanji,G. (ed), Total Quality Management, London, Chapman and Hall.}
MON	^{Hart,M.C. (1995d) 'Monitoring Quality in the British Health Service - A case study and a theoretical critique', Paper read to 23rd International Congress of Administrative Sciences, Dubai, United Arab Emirates (1-5 July)}
MEAS	^{Hart,M.C. (1995e) 'Measuring Perceptions of Quality of Public Services', Paper read to European Group of Public Administration Conference, Erasmus University, Rotterdam, September.}
HC95	^{Hart,M.C. and Dyson,S (1995) 'Implementing monitoring systems for outpatient clinics:the contribution from IT', in Richards,B.(ed) Current Perspectives in Healthcare Computing 1995, Weybridge, BJHC}
HC96	^{Hart,M.C. (1996a) 'Measuring Perceptions of Quality in NHS Clinics using the SERVQUAL Methodology', in Richards,B.(ed), Healthcare Computing 1996, Weybridge, BJHC.}
MAG	^{Hart,M.C. (1996b) 'Improving the discrimination of SERVQUAL by using magnitude scaling', in Kanji,G.K. (ed), Total Quality Management in Action, London, Chapman and Hall.}
WREX	^{Hart,M.C. (1996c) 'Improving the Quality of NHS Outpatient Clinics - the Applications and Misapplications of TQM', International Journal of Health Care Quality Assurance, 9(2): 20-27.}
AUST	^{Hart, M.C. (1996d) 'Improving the quality of Outpatient Services in NHS Hospitals - some policy considerations', International Journal of Health Care Quality Assurance, 9(7): 28-38.}
INCORP	^{Hart,M.C. (1996e) ‘Incorporating Outpatient Perceptions into Definitions of Quality’, Journal of Advanced Nursing, 24: 1234-1240.}
FINLAND	^{Vartiainen,P. and Hart.M. (1996), ‘Outpatient Satisfaction in the UK and Finland- a comparative study utilising the SERVQUAL methodology’, Paper read to the International Nursing and Midwifery Conference, Heriot-Watt University, Edinburgh, 10-12 April.}
EXP	^{Hart.M.C. (1997), ‘Experiencing Quality - the Patient’s Perspective’ Paper read to 2nd World Congress for Total Quality Management, Sheffield Hallam University, 30 June-2nd July.}
QPS	^{Hart,M.C. (1999) 'The Quantification of Patient Satisfaction', in Davies,H.T.O.,Tavakoli,M.,Malek,M. and Neilson,A.(eds), Managing Quality:Strategic Issues in Health care Management, Aldershot, Ashgate.}